Privacy Policy

Lewis Auto LLC | Hudsonville, Michigan

Effective Date: November 2, 2026
Website: https://lewis-auto.com

1. Introduction

Lewis Auto LLC ("Lewis Auto," "we," "us," or "our") respects the privacy of our customers and website visitors. We are committed to handling personal information responsibly, maintaining appropriate security practices, and being transparent about how information is collected, used, stored, and disclosed.

This Privacy Policy explains our practices regarding information collected through our website, automotive repair services, appointment scheduling, customer communications, electronic invoices, and related business operations.

By using our website or requesting our services, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will request it separately.

This policy applies to Lewis Auto LLC and its business operations in Hudsonville, Michigan.

2. Information We Collect

Lewis Auto may collect information necessary to provide automotive repair services, communicate with customers, process transactions, and operate our business.

Personal and Contact Information

Customer names and contact details
Telephone numbers and email addresses
Billing addresses
Appointment and service requests
Customer preferences and communications

Vehicle Information

Vehicle identification numbers (VINs)
Vehicle year, make, model, and mileage
License plate information when necessary
Vehicle maintenance and repair histories
Diagnostic findings, inspection results, and service recommendations

Transaction and Payment Information

Repair estimates and authorizations
Invoices, receipts, and payment histories
Transaction amounts and payment status
Payment-related information processed through authorized third-party providers

Lewis Auto generally does not need to store complete payment card numbers directly. Payment providers may collect and process sensitive payment credentials under their own security and privacy practices.

Website and Technical Information

Depending on the website features and services enabled, information may include:

IP addresses
Browser and device information
Website usage and navigation activity
Cookies and similar technologies
Information submitted through website forms

3. How We Collect Information

Information may be collected through:

Direct conversations with customers
Telephone calls, emails, and text messages
Website contact forms and service inquiries
Appointment scheduling and vehicle drop-off
Vehicle inspections and diagnostic procedures
Repair estimates, authorizations, and invoices
Payment transactions
Business software and authorized service providers

Information may also be received from third parties when necessary to fulfill customer requests or provide automotive services.

4. How We Use Information

Lewis Auto uses personal information for legitimate business purposes, including:

Scheduling and coordinating appointments
Identifying vehicles and documenting service history
Diagnosing mechanical and electrical concerns
Preparing estimates and obtaining repair authorization
Performing and documenting automotive repairs
Processing payments and maintaining financial records
Providing invoices, receipts, and warranty information
Responding to customer questions and service concerns
Communicating repair progress and vehicle pickup information
Maintaining business records and meeting legal obligations
Improving customer service and business operations
Protecting against fraud, unauthorized transactions, and security threats

We use personal information only as reasonably necessary for these purposes or as otherwise permitted by applicable law.

5. Automotive Repair Management Systems

Lewis Auto uses third-party automotive repair management software, including Tekmetric, to support business operations.

These systems may process customer contact information, vehicle details, inspection records, repair estimates, service authorizations, invoices, and transaction information.

Information entered into these systems is used to manage automotive services and maintain accurate repair records.

Third-party providers maintain their own privacy policies, security practices, and data processing procedures.

6. Payment Processing and Financial Information

Lewis Auto may use third-party payment processors, including Stripe through integrated business software, to accept and manage electronic payments.

Payment providers may collect payment card information, billing details, transaction identifiers, and information necessary to authorize and complete transactions.

Lewis Auto does not intentionally collect or retain complete payment card numbers outside authorized payment processing systems.

Payment information is processed according to the applicable provider's security standards and privacy policies.

Financial records may be retained as necessary for accounting, tax reporting, transaction disputes, and legal compliance.

7. Website Hosting and Business Technology

Our website and domain services are managed through ZenBusiness and associated technology providers.

These providers may process technical information necessary for website hosting, security, performance, and functionality.

Depending on the features enabled, website providers may use cookies, analytics tools, server logs, or similar technologies.

Lewis Auto may also use business technology providers for email, customer communications, bookkeeping, and administrative services.

Information shared with these providers is limited to what is reasonably necessary for their services.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, measure website performance, and improve the visitor experience.

Cookies are small files that may be stored on a visitor's device.

Visitors may be able to manage or disable cookies through their browser settings.

Disabling certain cookies may affect website functionality.

Where applicable law requires consent for nonessential cookies or tracking technologies, Lewis Auto will seek that consent before using them.

9. Customer Communications

Lewis Auto may contact customers by telephone, email, or text message regarding:

Appointment scheduling and reminders
Repair estimates and authorization requests
Diagnostic findings and repair updates
Vehicle completion and pickup notifications
Invoices, receipts, and payment matters
Warranty concerns and service follow-up

Service-related communications are used to fulfill customer requests and maintain accurate business records.

Promotional emails or text messages, if offered, will be sent only in accordance with applicable marketing and consent requirements.

Customers may request changes to their communication preferences by contacting Lewis Auto.

10. Information Sharing and Disclosure

Lewis Auto does not sell customer personal information in exchange for money.

We may share information with authorized third parties when reasonably necessary for business operations, including:

Automotive repair management software providers
Payment processors and financial institutions
Website hosting and technology providers
Parts suppliers and specialized service providers
Accounting, tax, and professional service providers
Communication and administrative service providers

We may also disclose information when required by law, legal process, regulatory obligations, or when reasonably necessary to protect the rights, property, and safety of customers, employees, or the business.

We do not authorize service providers to use customer information for unrelated purposes on our behalf.

11. Data Security

Lewis Auto takes reasonable administrative, technical, and physical precautions to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

Password-protected business systems
Restricted access to customer records
Secure third-party payment processing
Software and device security controls
Appropriate handling of customer documentation
Use of reputable business technology providers

Although reasonable safeguards are used, no electronic storage system, internet transmission, or security measure can guarantee absolute protection.

Lewis Auto will respond to suspected information security incidents in accordance with applicable legal requirements.

12. Data Retention

Lewis Auto retains customer and business information for as long as reasonably necessary to provide services, maintain repair histories, support warranty claims, resolve disputes, and comply with accounting, tax, and legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer reasonably necessary, Lewis Auto may securely delete, anonymize, or otherwise dispose of it, subject to legal and operational requirements.

Certain information may remain in authorized third-party systems according to their applicable retention policies.

13. Customer Privacy Requests

Customers may contact Lewis Auto to request:

Information about personal data maintained by the business
Corrections to inaccurate contact or vehicle information
Updates to communication preferences
Deletion of eligible personal information
Information regarding applicable privacy rights

Requests will be reviewed and handled in accordance with applicable law.

Certain records may need to be retained for repair documentation, accounting, tax compliance, warranty administration, fraud prevention, or legal obligations.

Lewis Auto may take reasonable steps to verify a requester's identity before disclosing or modifying personal information.

14. Children's Privacy

Lewis Auto's website and automotive repair services are not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13 without legally required parental consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.

Parents or guardians may contact us regarding potential children's privacy concerns.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, review platforms, payment services, social media pages, or external business resources.

Lewis Auto does not control the privacy practices or content of independently operated third-party websites.

Visitors are encouraged to review the privacy policies of external websites before providing personal information.

16. Social Media and Customer Reviews

Lewis Auto may maintain business profiles on platforms such as Google, Facebook, and Instagram.

Customers who interact with these platforms are subject to the respective platform's privacy policies and terms.

Customer reviews or publicly submitted comments may be visible to others according to the settings and policies of the platform used.

Lewis Auto will not intentionally publish private customer repair records or sensitive personal information in public responses.

17. Business Transfers

If Lewis Auto undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant customer and business records may be transferred as permitted by law.

Any such transfer will be handled with reasonable consideration for privacy, confidentiality, and applicable legal requirements.

18. Legal Compliance

Lewis Auto operates in Michigan and handles personal information in accordance with applicable federal and state laws.

These may include laws concerning consumer protection, business recordkeeping, payment information, data security, and notification of certain security incidents.

Nothing in this Privacy Policy limits any rights or protections that cannot legally be waived.

19. Changes to This Privacy Policy

Lewis Auto may update this Privacy Policy periodically to reflect changes in business operations, technology, service providers, legal requirements, or information-handling practices.

The current version will be published on our website with an updated effective date.

When required by law, additional notice or consent will be provided for material changes.

We encourage customers and website visitors to review this policy periodically.

20. Contact Information

If you have questions about this Privacy Policy, how your information is handled, or a privacy-related request, please contact:

Lewis Auto LLC
7066 64th Avenue
Hudsonville, MI 49426
Phone: (616) 313-0301
Email: drewlewis@lewis-auto.com
Website: https://lewis-auto.com